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Phone System Overview
Switchvox is an easy to use, flexible, scalable, and complete turn-key IP PBX solution for your business. It has features that let your business run more effectively and with fewer hassles and it does all this for a fraction of the cost of the PBX dinosaurs of the past. You can choose between Switchvox SOHO or Switchvox SMB depending on the needs of your organization. Switchvox SOHO is geared for demanding small offices or home offices that need a professional phone system. Switchvox SMB is for small to medium sized businesses seeking a full feature set and powerful functionality.
Phone Features
Calling Methods
- VoIP
- Analog Phone Lines
- T1/E1 (PRI ISDN) Phone Lines
- BRI ISDN Lines
- Connect Switchvox PBXs
Switchboard
- Presence Across Switchvox PBXs
- Click to Call
- Drag and Drop Transfer
- Monitor, Whisper, Barge
- One-Click, On-the-Fly Recording
- Desktop Operator Panel
- Current Call Control
- Record Others’ Calls
- Queue Member & Supervisor Views
- Call Parking Lot Panel
- Google™ Maps Panel
- CRM Panel
- Custom Panels
- One-Click Queue Login/Logout
- Multiple Phonebook Panels
- Company Directory Panel
- Chat Panel
Voicemail
- Voicemail to your E-mail Inbox
- Flexible Voicemail Access
- Automatic Mailbox Creation
- Voicemail Blast Groups
- Multiple Voicemail Greetings
- Voicemail Quotas Per Person or Group
- Administrative View of All Voicemail
Voice & Data Integration
- Outlook Integration
- Call Creation API
- Call Event Notification API
- Firedialer
- Screen Pops
- Fax Integration
- Unified IMAP Mailbox
- Video Integration
- Advanced, Web-Aware IVR Tools
Paging & Intercom
- 2-way Intercom
- 1-way Paging
- Overhead Paging
Sound Recordings
- Custom Recordings
- Over 300 Pre-recorded Sound Files
Recording & Monitoring
- Call Recording
- Call Monitoring
- Whisper
- Barge
Call Queues / ACD
- Unlimited Call Queues
- Real-time Queue Statistics
- Queue Caller Timeout
- Queue Member Circuit Limit
- Route When No Members Logged In
- Custom Music on Hold per Queue
- Announce Position in Queue
- Announce Estimated Hold Time
- Announcement Frequency Control
- Historical Queue Logs
- Historical Queue Statistics
- Auto Log Off
- Five Different Ring Strategies
Logging & Reporting
- Call Logs
- Call Reporting
- Current Calls
- Queue Status
- Queue Reports
- Access via XML-Based API
- Error Log
Extensions
- 3,4,5, and 6-digit extensions
- Virtual Extensions
- Extension Templates
- Control Permissions for Extensions
- Extension Groups
Call Control
- Directed Pickup
- Hold
- Assisted Transfer
- Blind Transfer
- Call Parking
- Do Not Disturb
Learn more at www.switchvox.com
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